Customer Support

Support at its Best.

If you are not currently an NMJ Technology LLC customer, you will first need to contact NMJ Technology LLC support by calling 330–474–7040 or emailing support@nmjtechnology.com so that we can discuss your issue with you and decide the best course of action to address that issue.

As a current customer of NMJ Technology LLC, you have access to the support portals associated with your account.  If you do not know your logon to a portal, please email support@nmjtechnology.com for assistance.

  • Click below to create, view, and modify the tickets associated with your account.  You may also create a new account and modify your company information using this portal.

    NMJGuardianSupport

    NMJ Support Ticketing Portal

  • Click below to access your NMJ GuardianBackup status portal.

    NMJGuardianBackup

    NMJ GuardianBackup Status Portal

  • Click below to access your NMJ GuardianWatch status portal.

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    NMJ GuardianWatch Portal

  • Click below to access your NMJ GuardianProtect Antivirus console to get a status of all your endpoints.

     

    NMJ GuardianProtect Portal

  • Click the appropriate link below to install the NMJ GuardianRemote client for your WIndows or Macintosh based computer to begin a remote support session.  This will allow our support engineering to gain access to a system where you are having an issue. It is secure and password protected so only NMJ Technology LLC can access your system to troubleshoot, and when your issue is fixed, the service is easily and securely closed so there is no further access to your system.

    NMJ GuardianRemote Client for Windows

    NMJ GuardianRemote Client for Macintosh

  • Click the link below to login to your Content Filtering Dashboard.  From here, you can review the activity for Internet browsing on your corporate network, make changes to your policies, add or remove whitelists and blacklists for domains, and gather logs and stats for reporting purposes.

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    NMJ GuardianContent Dashboard

  • Click the link below to login to your Email Filtering Dashboard.  From here, you can review the email filtering status for your business, add or remove whitelists and blacklists for email addresses or domains, and gather logs and stats for reporting purposes.

    No-Spam-Email

    NMJ GuardianMail Dashboard

  • Click to see the different ways you can deliver payment to NMJ Technology LLC for services rendered. You can send a check to:

    NMJ Technology LLC
    3464 Hunters Crossing
    Stow, Ohio 44224

    Or you can make a payment with a PayPal account by using the form below.

     

    Payment Form

    Enter the payment details and submit

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    PayPal Acceptance Mark